Patient’s rights and duties

Quality and security in the attention is a priority for Alcla and constitutes one of the main axes as part of patient-focused continuous improvement within the framework of their rights.
At Alcla we work to guarantee the best health care, with a strong commitment on human quality.

Enforce your rights*

• Get medical care without any type of discrimination.
• Be treated with dignity and respect at all levels of care; this includes patients, family members and companions.
• Maintain the protection of privacy and respect the confidentiality of your data and all of your medical information.
• Get respect for the autonomy of will. The patient has a right to accept or refuse proposed medical treatments or procedures. He should have access to necessary and sufficient information to make decisions.
• Receive medical information in the appropriate manner to understand their state of health. If the patient lacks the capacity to acknowledge the information, his family members should be made aware.
• Authorize or reject the disclosure of medical information and his participation in investigation projects and/or for academic purposes
• Ask for medical interconsultation to have another opinion on the diagnosis and treatment plan.
• Ask for and be aware of his Clinical History. All patient’s health information should be recorded.
• File a complaint freely without fear of reprisal.

It is fundamental that all patients, their families and the health providers that assist them know an enforce these rights.

*According to Law 26.529 “Patient’s rights, clinical history and informed medical consent”. Law enacted in 2009 and amended for law 26.742 in 2012- and its regulatory decree 1089.

Respect your obligations

• Address Clinic staff with respect and cordiality.
• Be respectful of other patients and their families.
• Comply with the Clinic’s internal regulations.
• Sign the informed medical consent.
• Participate with commitment and actively in the treatment and in the activities related to the treatment.
• Inform who will accompany them during the hospitalization.
• Comply with administrative and financial obligations.
• Provide precise and relevant information about medical history.
• Be careful and respectful of the facilities and belongings of other patients and the Clinic.